Training and consulting for BPOs, KPOs, LPO's and all ITES

We are an award winning, global provider of consulting services in the area of Operations Management for mission critical roles in the ITES/BPO industry. The genesis of the company was based on the insight that the bulk of operational delivery capabilities of most ITES and BPO companies is a function of the lower and mid management performance. Observations and studies indicated that these layers play a key role in further improving operational efficiencies through the proper application of operations management methodologies and principles. OnTrac created a core framework and operations management program to address this critical need of the ITES industry. Its success is based on demonstrable improvement in operational metric as a result of its engagements with its clients. OnTrac has received numerous awards, recognitions and accreditations from various BPOs, KPOs and ITES companies such as GE Money Services, Infosys, Accenture and First Source.