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List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.
http://philip.greenspun.com/wtr/100-things
Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998.
http://www.wilsonweb.com/articles/7diseases.htm
Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction.
http://stats.bls.gov/ore/htm_papers/st960160.htm
Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and a...
http://www.adaptivepath.com/publications/essays/archives/000328.php
Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users.
http://www.agelight.com/Resources/webdesign.htm
Jakob Nielsen's bi-weekly column on current issues in Web usability, focusing on simple and minimalist design based on real user needs.
http://www.useit.com/alertbox/
Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn???t clear what they are supposed to do in any give...
http://www.alttags.org/archives/2004/06/29/37/
Web design 'causes confusion' - Web designers are not on the same wavelength as surfers when it comes to creating sites, says a US study.
http://news.bbc.co.uk/1/hi/sci/tech/2041040.stm
Describes the many business and technical benefits that are realised by applying the Web Content Accessibility Guidelines (WCAG) to Web applications.
http://www.w3.org/WAI/bcase/benefits.html
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